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They refused to honor my claim stating that it was a pre-existing condition. though I have paid the monthly water heater insurance payment to Dominion during March and April 2017.

I noticed a water leak near my basement wall two weeks back. I suspected that my downspouts water drains were not working and water was leaking from the ground into my basement. On Saturday (04/29/17) there was a big pool of water and I thought there was a water main break. I called Fairfax Water on Monday (05/01/17) and they stated that they will check only if the meter is not working.

I called a contractor to check my basement and he came to a conclusion that it was my water heater that was leaking and that the water was not coming from outside. I was happy to hear that since I had a water heater insurance. I called Dominion on Tuesday morning (05/02/17) and a technician came home to check on Wednesday (05/03/17) @ 12:30pm, spent 2 minutes at home taking some pictures and left. Since I did not get any calls from Dominion until evening, I called them by 3pm and they informed me that a dominion supervisor has rejected the claim on the fact that it was a pre-existing condition.

I am not a water heater expert and I did not notice any water leakage in my basement until two weeks back (around 15th of April). They said that we moght not notice it but it was there for a long time. My question is they should have inspected that before they accept my insurance. There was no way I could have known that my water heater was leaking if I could not see any leak outside.

In this case, I feel that they have cheated me by accepting my payments for water heater insurance.

Any old water heater can have problems due to the age. Is it considered as pre-existing, just because of the fact that it was an old water heater?

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

Location: Fairfax, VA, USA

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