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I have had the Premium In-Home Plumbing Repair contract with Dominion Products and Services for the past several years. The reason I selected the premium service over the standard was because I was told by Dominion that it would cover all in-door plumbing.

I contacted the service department this week for a leak in the bathroom sink drain and waited two days for the repair person. He took one look at it and said it is not covered because it is the metal part of the drain and the contract only covers the plastic part of the drain. I told him that a drain pipe is a drain pipe and it should be covered. I even went to the hardware store before he arrived and purchased the part just in case he did not have it. This contract is a complete waste of money.

Totally disappointed with this contract.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of no service. Please immediately contact the author of this review to discuss bad quality of dominion products and services leak repair and associated monetary loss in the amount of $288. Dominion Products And Services needs to have the product delivered according to poster's claims.

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SuccessfulRedPanda
#1561017

This company is a RIPP OFF, I bought the water and sewer line insurance a few years ago and when I filed a claim for a shifted sewer line/vent pipe to be repaired I was told by the licensed plumber that Dominion called for my repair ... and that I would be responsible for digging the vent pipe out to get access to the problem that I understood when I purchased the insurance was covered by the Dominion Insurance Protection Plan.

Not so, Dominions Products and Services, Inc.’s Sewer Line Repair Program, Terms and Conditions does not even mention this exclusion from coverage issue. When I called to get more info on this claim they said they wouldn’t pay for the repair unless I dig up the vent pipe, which is approxately $1500, before they would do anything. There is no of this in their term and condition and exclusion and the licensed plumber said it was a “grey area” that Dominion uses to Wiggle out of their Protection Plan Insurance obligation defrauding millions of dollars from scammed clients and customers including the plumbers and service people.

Save your money and stay away from Dominion and the new company that they are transferring to namely...Home Service USA Repair Management Corp. on 10/27/2018.

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