Dominion Products And Services

This company is a RIPP OFF, I bought the water and sewer line insurance a few years ago and when I filed a claim for a shifted sewer line/vent pipe to be repaired I was told by the licensed plumber that Dominion called for my repair ... and that I would be responsible for digging the vent pipe out to get access to the problem that I understood when I purchased the insurance was covered by the Dominion Insurance Protection Plan.

Not so, Dominions Products and Services, Inc.’s Sewer Line Repair Program, Terms and Conditions does not even mention this exclusion from coverage issue. When I called to get more info on this claim they said they wouldn’t pay for the repair unless I dig up the vent pipe, which is approxately $1500, before they would do anything.

There is no of this in their term and condition and exclusion and the licensed plumber said it was a “grey area” that Dominion uses to Wiggle out of their Protection Plan Insurance obligation defrauding millions of dollars from scammed clients and customers including the plumbers and service people.

Save your money and stay away from Dominion and the new company that they are transferring to namely...Home Service USA Repair Management Corp. on 10/27/2018.

This insurance is a joke! I've been paying for this insurance for over 5 years.

My sewer line has backed up 5x in 5 years. They send their contractor out to snake it. Fine, but the last time there were there, they said they couldn't snake it anymore. Said they had to replace the line.

Well the "insurance" doesn't pay for replacing the line---they pay for repairs. So I found a company that will repair it by lining it and they won't pay for that either. Said "that's not the way it works"--I can't just go out and find my own contractor. When I explained that their contractor wanted to replace the line and I found one to repair it, they basically said "too bad", said they're not a preventative plan, that I would have to have a back-up then they'll send someone out again.

What a bunch of BS! Totally worthless product, can't even call it insurance.

Everyone be warned. Don't waste your money!!

Hot water tank went out and I called the number to make a claim only to be told it would be 3 days before anyone could come out. I’ve been paying into this for years and never needed to use it.

Do not buy into this program it’s a rip off. I’ve been promoting this program for years because it sounded like a good thing. Now after learning I’ve been ripped off I will go on every site and warn everyone I know not to buy this crap.now I’m going to just fix it myself and probably do a better job.

Do not buy this junk insurance. I’m going to report them to the abBB also

They refused to honor my claim stating that it was a pre-existing condition. though I have paid the monthly water heater insurance payment to Dominion during March and April 2017.

I noticed a water leak near my basement wall two weeks back. I suspected that my downspouts water drains were not working and water was leaking from the ground into my basement. On Saturday (04/29/17) there was a big pool of water and I thought there was a water main break. I called Fairfax Water on Monday (05/01/17) and they stated that they will check only if the meter is not working.

I called a contractor to check my basement and he came to a conclusion that it was my water heater that was leaking and that the water was not coming from outside. I was happy to hear that since I had a water heater insurance. I called Dominion on Tuesday morning (05/02/17) and a technician came home to check on Wednesday (05/03/17) @ 12:30pm, spent 2 minutes at home taking some pictures and left. Since I did not get any calls from Dominion until evening, I called them by 3pm and they informed me that a dominion supervisor has rejected the claim on the fact that it was a pre-existing condition.

I am not a water heater expert and I did not notice any water leakage in my basement until two weeks back (around 15th of April). They said that we moght not notice it but it was there for a long time. My question is they should have inspected that before they accept my insurance. There was no way I could have known that my water heater was leaking if I could not see any leak outside.

In this case, I feel that they have cheated me by accepting my payments for water heater insurance.

Any old water heater can have problems due to the age. Is it considered as pre-existing, just because of the fact that it was an old water heater?